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Refund Policy

Last updated: 26 July 2026

This Refund Policy explains how billing, cancellations, and refunds work for paid subscriptions to the DHONDI platform, provided by Bhagubai Damaji Automation Pvt Ltd, Hyderabad, India. It should be read together with our Terms of Service.

1. Start free

DHONDI is free to start - you can create an account and set up your first campus without a payment. We encourage you to evaluate the platform on the free tier before subscribing, so a paid plan is a confident decision.

2. Subscriptions and billing

Paid plans are billed in advance for the chosen billing period (for example monthly or annually). Unless cancelled, subscriptions renew automatically for successive periods at the then-current price. Fees are exclusive of applicable taxes.

3. Cancellations

You may cancel a subscription at any time from your account or by contacting us. On cancellation, your plan remains active until the end of the current paid period, after which it will not renew. Cancelling does not, by itself, trigger a refund of the current period except as described below.

4. Refund eligibility

  • New subscriptions: if you are dissatisfied with a first-time paid subscription, you may request a refund within 7 days of the initial charge, and we will refund the amount paid for the current period.
  • Renewals: renewal charges are generally non-refundable. If a renewal was clearly unintended, contact us within 7 days of the charge and we will review it in good faith.
  • Service issues: if a confirmed, prolonged failure on our side prevents you from using a paid feature, we may issue a pro-rated credit or refund for the affected period.

5. Non-refundable items

  • Usage-based charges already consumed (for example SMS / WhatsApp / email delivery or payment-gateway fees passed through to third parties).
  • One-time setup, onboarding, or professional-services fees, once the work has been delivered.
  • Partial or unused periods after the eligibility windows above, except where required by law.

6. How to request a refund

Email hello@dhondi.ai from your registered address with your institution name, the charge date, and a brief reason. We may ask for details to verify the request.

7. Processing

Approved refunds are made to the original payment method within a reasonable period, typically 5-10 business days, subject to your bank or payment provider's timelines. Payment-gateway or transaction fees, where non-recoverable, may be deducted.

8. Chargebacks

If you have a billing concern, please contact us first - we will always try to resolve it quickly. Raising a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

9. Contact

Billing and refund questions: hello@dhondi.ai.

Bhagubai Damaji Automation Pvt Ltd · Hyderabad, India · hello@dhondi.ai

This document is provided for transparency and may be updated from time to time. Continued use of DHONDI after an update constitutes acceptance of the revised version.